You should already be RECEIVING emails sent to your new address in the email account you have designated for them to be forwarded to, but this method has limitations including not being able to send mail from your new address. To get your email set up properly, you have a few options:

The recommended option is to set up your new email address for incoming and outgoing mail in whatever mail client you use (Gmail, Mail, Outlook). We’ve got instructions below for Gmail and Mail. To set up using Outlook, you might find these resources helpful.

Gmail

EMAIL IN GMAIL INSTRUCTIONS

• Info you will need:

*Your Name

*Your new email address

*Username (same as the new email address)

*Password

*POP Server/Port

*SMTP Server/Port

• In your Gmail account, go to settings by clicking the cogwheel symbol dropdown in the top right corner and selecting “Settings

• Select “Accounts and Import

Under “Check mail from other accounts (using POP3):“, Click “Add a POP3 mail account you own

• A pop up window will appear. In the ‘Email address‘ field, add your new email address

Hit “Next Step

Fill out the Username, Password, POP Server, and Port that were given to you.

*Make sure that “Leave a copy of retrieved message on the server” is UNCHECKED

*Make sure that “Always use a secure connection” is CHECKED

*Pick a label if desired using the “Label incoming messages:” Dropdown (Recommended!)

*Makes sure ‘Archive incoming messages (Skip the Inbox)‘ is UNCHECKED

Click “Add Account

On the next screen, make sure “Yes, I want to be able to send mail as…” is SELECTED

Click “Next Step

Enter your name and make sure “Treat as an alias” is UNCHECKED

Fill out the SMTP Server, Port, Username and Password that were given to you.

*Make sure “Secured connection using SSL (recommended)” is SELECTED.

Click “Add Account

• Copy the confirmation code sent from gmail that you will receive in the email account your new address is temporarily forwarded to and hit “Verify

That’s It! Now you can send and receive emails from Gmail.

Confirm with us that you have completed the setup. We will remove the temporary forwarder and send a test email to be sure everything is working correctly.

Note: If you aren’t seeing new messages in your inbox, check the All Mail folder or the label you set up when designating the POP3 account. You can always set up a filter for messages sent to your new address. Go to Cogwheel > Settings > Filters, hit ‘create a new filter’, set the ‘to’ field to be your new email address you just set, finish as desired.

Mail (Desktop)

EMAIL IN APPLE MAIL INSTRUCTIONS (Desktop)

• Info you will need:

*Your Name

*Your new email address

*Username (same as the new email address)

*Password

*iMAP Server/Port

*SMTP Server/Port

• Important Note: you will have to tell your computer to trust the server before you can complete set up. A quick way to do this is to go to Safari and type in the website of the email address you are setting up followed by “/cpanel” (for example, if your email is myname@mywebsite.com you should go to www.mywebsite.com/cpanel in Safari), you will receive a warning about the site, click ‘Show Certificate’ and check the box to “Always trust…when connecting”. You may need to confirm by typing in your computer password. Once you do that, everything following should go smoothly.

• Also, if you are setting up mail on multiple devices, be sure to use iMAP rather than POP3. All of the information for this is the same except the incoming mail port #. You can find all the info you need by clicking on the link you were given to access your online webmail and clicking Configure Mail Client. It’s down at the bottom under Manual Settings > Secure SSL/TLS Settings.

OPTION 1: AUTO

• Use the link you were given to access your online webmail.

Fill out the Username, and Password that were given to you.

• Click on ‘Configure Mail Client‘.

• Click the appropriate protocol for the software you are using.

• Follow the instructions to let the downloaded mobileconfig file set up Mail for you

OPTION 2: MANUAL

• Open the Mail application.

• To add a new account, go to Mail > Add Account

• Select “Add Other Mail Account...” and hit “Continue“.

Fill out the Full Name, Email Address and Password fields using the info that was given to you.

• Hit “Create”.

• You will receive a message notifying you that the “Account must be manually configured.”

• Hit “Next”.

• Select iMAP as the Account Type and fill out the Mail Server, User Name and Password fields using the info that was given to you.

• Hit “Next”.

• On the Outgoing Mail Server Info dialog box, fill out the SMTP Server, User Name and Password fields using the info that was given to you.

• Hit “Create”.

That’s It! Now you can send and receive emails from Mail.

Confirm with us that you have completed the setup. We will remove the temporary forwarder and send a test email to be sure everything is working correctly.

Mail (iPhone)

EMAIL IN APPLE MAIL INSTRUCTIONS (iPhone)

• Info you will need:

*Your Name

*Your new email address

*Username (same as the new email address)

*Password

*iMAP Server/Port

*SMTP Server/Port

• Important Note: if you will be setting up your email on multiple devices, it’s recommended to use iMAP rather than POP3 and to set up your client on your desktop before you set it up on your phone/ipad/etc.

• On your phone, go to “Settings” > “Mail, Contacts, Calenders

• Under “Account“, hit “Add Account

• Select “Other

• Under “Mail“, hit “Add Mail Account

Fill out the Name, EmailPassword and Description fields using the info that was given to you.

• Hit “Next”.

Fill out the Incoming Mail Server, Email and Outgoing Mail Server fields using the info that was given to you.

• Hit “Next”.

• After the mail account finishes Verifying, you’ll be brought to an IMAP landing page, hit “Save“.

That’s It! Now you can send and receive emails from Mail.

• Be sure to test the account by sending an email to that account and from that account.

Confirm with us that you have completed the setup.

Troubleshooting Tips

If you run into trouble, it might be worth going through this quick troubleshooting checklist:

GENERAL

• Make sure the password you are using is correct and that you haven’t inadvertently selected a space character before or after the password.

• Restart your computer

• Restart your router

• Try using another internet connection. Use your phone to create a temporary hotspot if necessary to test this.

APPLE MAIL

• Make sure you are using the iMAP port # and not the POP3 port #

• Clear out old connections. Go to Mail > Preferences. Under the Accounts tab, find Outgoing Mail Server (SMTP). From the dropdown, select “Edit SMTP Server List”. Select the servers that are not being used and hit the minus sign to remove them. Hit “OK”

• Check if your machine is connecting to the server by going to the Connection Doctor. Mail > Window > Connection Doctor. If the server is red-lighting, try using another internet connection to rule out a firewall from the ISP (internet service provider. aka: comcast). A good option is to create a temporary hotspot with your phone.

• Restart Mail, Restart your computer. Lots of connection problems get solved by a good restart.

• If the connection doctor is still showing red lights after all that, this troubleshooting article might be helpful.

 

 

Another option that is always available is to check your email account manually online through the email client provided by the host. To do this, follow the instructions below:

Check Mail Manually Online

CHECK EMAIL MANUALLY ONLINE INSTRUCTIONS

• Info you will need:

*Your new email address

*Password

• Use the link you were given to access your online webmail.

Fill out the Username, and Password that were given to you.

Click “Login

• Choose “Horde“, “Roundcube“, or “SquirrelMail” as desired. These are all just different interfaces for accessing your email. If you are unsure, Horde is a fine one to use.

That’s It! Send and Receive email from your new address.